Return Policy

At Watchoid, your satisfaction is our top priority. We understand that sometimes a product may not meet your expectations, and we’re here to make the return process as smooth as possible. Please read our return policy carefully to ensure a hassle-free experience.

Eligibility for Returns

  • Items must be returned within 30 days from the date of delivery.
  • Products must be in their original condition, unused, and with all tags, packaging, and accessories intact.
  • Returns are not accepted for items marked as final sale unless they are defective or damaged.

Non-Returnable Items

  • Gift cards
  • Personalized or customized products
  • Items showing signs of wear, use, or alterations

How to Initiate a Return

Contact Us: Email our support team at support@watchoid.online with your order number and reason for the return.

  1. Approval: Once your return is approved, you’ll receive a return authorization and instructions on how to send back the item.
  2. Shipping the Item: Pack the item securely and send it to the address provided. Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.

Refunds

  • Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
  • Approved refunds will be processed within 5-7 business days and issued to the original payment method.
  • Shipping charges are non-refundable unless the return is due to our error.

Exchanges

  • We currently do not offer direct exchanges. If you wish to replace an item, please return the original item for a refund and place a new order.

Damaged or Defective Items

If you receive a damaged or defective item, contact us within 7 days of delivery. We will arrange for a replacement or issue a full refund, including shipping costs.

Contact Us

For any questions or assistance with your return, please reach out to us at support@watchoid.online. Our team is here to help you with any concerns.

Thank you for shopping with Watchoid. Your trust and satisfaction mean the world to us!